Frequently Asked Questions

1. Who we will do support.

  • We help and support who have bought Wilcity from Envato market.
  • We answer any pre-buy-questions who have bought or had not bought Wilcity.

2. What we will do support.

  • We help customers solve problems / issues ( functionality ) that we advertise and not working in the customer’s side
  • We help customers do import sample data
  • We help customers start using the basic steps of Wilcity
  • We help customers update to the newest version of Wilcity

3. Support Time

  • Support requests are being processed on business days from 8:00 to 18:00 / Monday -> Satuday ( GMT +7 )

4. Where Can You Get a Support

  • We spent most priority to help in our help center Please, make sure that you’ve studied the Wilcity document  before submitting a support ticket. We cannot take any responsibility for damages caused by crucial information leaks.
  • You can send us a message via form contact of our profile on
  • You can use method sending email for emergencies:
  • The method Live-Support, chat and work with us via Skype is only for paid-services

5. Refund

  • Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. The deadline for a Buyer making any refund claim is 30 calendar days after purchase and this claim must be made to Envato Support:
  • Please note that Envato will verify the validity of the claim before a refund is approved.
  • Refer to Envato Membership Terms and Conditions for more details:
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